White Glove Delivery: Inside Delivery, Unpacking & Placement

What Is White Glove Delivery?

White glove delivery is a premium last-mile service that goes beyond curbside or dock delivery. It may include appointment scheduling, inside delivery, room-of-choice placement, unpacking, light assembly, and debris removal.

When Do You Need It?

• Furniture, sofas, mattresses, office desks
• Fitness equipment, medical devices, commercial displays
• High-value or fragile items that can't be dropped at the curb
• B2C orders requiring room-of-choice placement
• Addresses without a dock or forklift (residential/office)

The White Glove Process

1. Confirm service level — Curbside, threshold, inside delivery, room of choice, or full white glove
2. Schedule delivery — Carrier contacts recipient to confirm date and time window
3. Pre-delivery notification — Call 30-60 minutes before arrival
4. Inside placement — Driver or two-man team carries to the specified room
5. Unpack and inspect — Check packaging and visible damage
6. Placement/assembly — Position or basic setup per service scope
7. Sign and note — Note any damage on the POD and take photos

Why It Costs More

White glove includes labor, scheduling coordination, handling risk, stairs/elevator access, long carries, unpacking, and debris removal. Stairs, parking restrictions, multi-person teams, and oversized items add further cost.

White Glove vs Inside Delivery vs Appointment