Table of Contents / 目录
1. Registration / 注册与激活
Visit Registration Page
Go to shiponlines.com → Login → Create a new account.
访问官网，点击右上角登录 → 创建新账号。
Fill in Details
Company name, contact, email, phone, address. Password at least 8 characters.
填写公司名、联系人、邮箱、电话、地址，密码至少8位。
Submit & Wait for Activation
Agree to Terms, click Submit Request. Activation within 1 business day.
同意条款后提交，1个工作日内激活并邮件通知。
2. Wallet Top-Up / 钱包充值
Prepaid wallet model — ensure sufficient balance before placing orders.
预付款模式，下单前需确保余额充足。
Submit Top-Up Request
Account Settings → Wallet, enter amount and submit.
账户设置 → 钱包，填写金额提交。
Complete Payment
Wire transfer / Zelle / Check, upload receipt.
完成转账并上传凭证。
Balance Updated
Within 1 business day after confirmation.
确认后1个工作日内到账。
建议首次充值 $500–$1,000。
3. LTL Quoting & Booking / LTL零担
For shipments that don't fill an entire truck.
不足整车的货物，拼车运输节省运费。
Enter Route / 填写路线
Click New LTL Quote. Enter pickup date, origin ZIP, destination ZIP, location types (Business / Residential).
填写提货日期、起运/目的地邮编、地点类型（商业/住宅）。
Freight Details / 货物信息
Add items: pallet count, weight per unit (lbs), dimensions L×W×H (inches), commodity description.
填写托盘数、单件重量、尺寸（英寸）、货物描述。
Freight Class / 货物等级
Auto-calculated by density. Override if you know the correct class. Enter NMFC code (optional) to prevent reclassification rebills.
系统按密度自动算Class，已知正确Class可手动改。填NMFC代码可避免重分级差价。
Accessorials / 附加服务
Select as needed: Liftgate, Appointment, Residential, Inside Delivery.
按需勾选：尾板、预约、住宅配送、室内配送。
Get Quotes / 获取报价
Click Get Quotes — results from multiple carriers in ~30 seconds. Sort by Recommended / Price / Transit.
点击获取报价，约30秒返回多家承运商报价。
Confirm Order / 确认下单
Click Book. Fill in shipper/consignee info, Customer Ref or PO# (required), pickup time window. Optionally enter Declared Value for claim limits.
填写收发货人信息、客户参考号（必填）、提货时间窗。可填货值用于理赔限额。
Place Order / 提交
Click Place Order. Wallet amount frozen, confirmation email sent.
提交后冻结钱包金额，发送确认邮件。
报价4小时有效。过期后可在确认页弹窗刷新，已填数据保留。
长>96"/高>84"/重>2,500lbs显示橙色提醒。长>120"/重>5,000lbs显示超规格提示——可能产生附加费或被部分承运商拒绝，重货建议走整车(TL)。
1-6板=标准LTL；>6板=必须选 Volume LTL（选 Standard 会被承运商收货后按 Volume/TL 重新计费，差额由您承担）。大票货可考虑整车(TL)。
4. TL (Truckload) / 整车运输
Enter Route & Freight
New TL Quote → origin/destination ZIP, pickup date, total weight, equipment (53' Van/Reefer/Flatbed).
填写路线、提货日、总重量、车型。
Choose Service
Solo Driver (standard) or Team/Expedited (faster, +$500).
Solo标准时效，或Team加急（+$500附加费）。
Confirm & Submit
Fill shipper/consignee on confirm page. Edit commodity/weight/pallets if needed. Click Place Order.
确认页填写信息，可编辑货物详情，提交订单。
Operations Review
Our team confirms the carrier and sends email notification.
运营团队确认承运商后邮件通知。
TL订单显示"Assigned Carrier"，不向客户显示实际承运商。
Quick Quote
Select port, destination ZIP, container size (20'/40'/40'HC/45'), Live or Drop delivery.
选择港口、邮编、柜型、Live/Drop。
Fill Details
MBL number, container number, LFD, consignee address.
填写提单号、柜号、最后免费日、收货地址。
Confirm & Book
Review pricing and submit.
确认报价后下单。
请提前至少2个工作日下单。
6. Drafts / 草稿管理
Save orders as drafts and finish later.
保存为草稿，稍后继续完成。
Save Draft / 保存草稿
On confirm page, click Save Draft instead of Place Order. All data (addresses, contacts, instructions, declared value) is saved.
在确认页点Save Draft，所有已填信息都会保存。
Continue Editing / 继续编辑
Find your draft in My Orders → click into it → Continue Editing. All data is pre-filled on the confirm page.
在我的订单找到草稿，点"继续编辑"，所有数据自动回填。
Submit or Delete / 提交或删除
Submit Order sends it for review. Delete Draft removes it permanently.
提交进入审核，或删除永久移除。
报价过期时提交按钮置灰，点"继续编辑"系统自动分配最新报价。
7. Tracking / 订单追踪
Order List
My Orders — view all orders, filter by status, search by order# or PRO#.
我的订单列表，可筛选、搜索。
Tracking Timeline
Click an order: ETA banner, route map, timeline (Booked → Dispatched → Picked Up → In Transit → Delivered), real-time location.
点击订单查看：ETA、路线图、时间轴、实时位置。
PRO Number Tracking
Click Track next to PRO# to check on the carrier's website directly.
点击PRO号旁的追踪链接直接跳转承运商官网。
Download Documents
After dispatch: BOL PDF, Label 4×6, Label 8.5×11.
派车后可下载BOL和标签。
Status Flow
Submitted → Approved → Tendered → In Transit → Delivered
Sync Frequency
Every 30 minutes auto-sync. LTL based on terminal scans.
每30分钟同步，LTL以中转站扫描为准。
收货时当场检查，异常在POD上注明并拍照。
Send individual parcels via FedEx / UPS / USPS from our warehouse network. No account with carriers required.
从我们的仓库网络发送小包裹，支持FedEx/UPS/USPS多渠道比价，无需自行开户。
Select Origin Warehouse / 选择发件仓库
Go to Package Shipping in the menu and choose the warehouse closest to your cargo (LA / NJ / TX / GA / Miami).
进入Package Shipping页面，选择离您货物最近的发件仓库（LA/NJ/TX/GA/Miami）。
Enter Destination / 填写收件地址
Enter recipient name, address, ZIP, phone. The system auto-verifies the address and identifies Residential or Commercial type.
填写收件人姓名、地址、邮编、电话，系统自动校验地址并判断住宅/商业类型。
Enter Package Dimensions / 填写包裹尺寸重量
Enter length, width, height (inches) and weight (lbs). Multiple packages can be added.
填写长宽高（英寸）和重量（磅），可添加多件包裹。
Get Quotes / 获取报价
Click Get Rates — see prices across FedEx Economy, FedEx Ground, UPS, USPS and more. Sort by price or transit days.
点击获取报价，对比FedEx Economy/Ground、UPS、USPS等多渠道价格和时效。
Place Order & Get Label / 选择服务下单
Select a service and click Book. The system generates a shipping label (PDF) automatically once our staff approves.
选择服务下单，运营审批后系统自动生成Label（PDF），可直接下载打印。
围长（长+宽×2+高×2）超过165英寸无法寄送；超过130英寸有超尺寸附加费；超150磅有超重提示。
住宅地址附加费已包含在报价中，无需单独计算。
For OOG, oversized machinery, over-height/width/weight cargo. Requires manual quote — equipment, permit and route all vary by load.
OOG超规货物、大件设备、超高/超宽/超重运输。不能在线即时报价，需人工评估车型、Permit、路线。
Prepare 8 Items / 准备 8 项信息
Per piece L×W×H, weight, count, stackable/tiltable, forklift-loadable, origin/destination ZIP, delivery site conditions (dock/forklift/appointment).
单件长宽高、重量、件数、是否可叠/倾斜/叉车装卸、起止ZIP、收货地有无Dock。
Submit via Contact Form / 联系表单提交
Visit /heavy-haul → click Get Heavy Haul Quote → contact form auto-pre-selects "Heavy Haul / Oversize Freight" subject.
访问 /heavy-haul 页 → 点击"获取超规货报价" → 联系表单自动预选超规货主题。
Quote Time / 报价时效
Initial quote within 4 business hours with complete info. Complex routes (multi-permit, pilot car required) may take 1 business day.
信息齐全后 4 个工作小时内初步报价。复杂线路（多 Permit、需 Pilot 车）可能需 1 个工作日。
Equipment Types / 车型选择
Flatbed 普通平板 (deck ~5', up to ~48k lbs) · Step Deck 阶梯板 (lower deck ~3'6" for taller loads) · Lowboy/RGN 低板/可拆鹅颈 (deck ~2', up to 150k lbs, for heavy machinery)
我们协助匹配车型 + 申请 Permit + 规划路线 + 安排尾程派送。
不能即时报价的原因：Permit 各州不同、可能需 Pilot 车、路线限高限宽桥隧、装卸现场条件，必须由调度逐单确认。
OOG/Open Top/Flat Rack 港口柜后续运输：拖柜到我们仓库后用专用车型转运到目的地。
10. Cancel & Refund / 订单取消与退款
Need to cancel an order? Here's what to expect.
需要取消订单？以下是取消和退款的完整流程说明。
Request Cancellation / 申请取消
On the order detail page, click Cancel, or contact our support team via WeChat / email.
在订单详情页点击Cancel按钮，或通过微信/邮件联系客服申请取消。
Frozen Amount Released / 冻结金额退回
Once cancelled, the frozen wallet amount is automatically released back to your available balance.
取消成功后，钱包中冻结的金额自动解冻，恢复为可用余额。
View Cancellation Details / 查看取消详情
The order detail page shows the cancellation reason and refund amount clearly.
订单详情页会显示取消原因和退款金额，记录清晰可查。
Re-order with One Click / 一键重新下单
Click Re-order on the cancelled order — addresses and freight info are auto-filled on a fresh quote form.
点击Re-order按钮，系统自动回填地址和货物信息，快速重新询价下单。
已提货（in_transit）的订单无法自行取消，需联系客服协调承运商，可能产生取消费用。
退款记录会出现在钱包流水中，类型显示为"refund"。
11. NMFC & Tools / 实用工具
Built-in tools to help you quote accurately and avoid unexpected charges.
内置工具帮助您准确询价，避免被承运商重分级产生额外费用。
NMFC Lookup / NMFC编码查询
Go to /tools/nmfc-lookup — search 4,000+ commodity codes to find the correct NMFC number and standard freight class for your goods.
访问NMFC查询工具，搜索4000+商品编码，找到正确的NMFC号和标准货物等级。
Address Checker / 地址类型校验
Go to /tools/address-checker — verify whether a ZIP or address is Residential or Commercial before quoting.
询价前校验地址类型（住宅/商业），避免因地址类型错误被补收附加费。
Loading Guide / 装车指南
Go to /tools/loading-guide — reference for pallet sizes, weight limits, and load configuration best practices.
参考托盘规格、重量限制和装车配置最佳实践，减少因超规产生的附加费。
Quick Jump from LTL Quote / LTL询价页直达
On the LTL quote form, click "查NMFC" next to the freight class field to jump directly to the NMFC lookup tool.
在LTL询价页货物等级旁点击"查NMFC"按钮，可直接跳转到NMFC查询工具。
Freight Class直接影响LTL运费。填错可能被承运商重新分类并追收差价，有时高达数百美元。建议提交前用NMFC查询工具核实。
12. Project Logistics / 项目物流
For import shipments that involve multiple stages — customs clearance, container pickup, warehouse transloading, and last-mile delivery — Project Logistics ties everything together in one view.
针对涉及多环节的进口货运（清关→提柜→仓储→派送），项目物流将所有环节串联在一个页面统一管理。
View Your Projects / 查看项目
Go to Project Logistics / 项目物流 in the left menu. You'll see all your projects with status, container info, and total amount.
左侧菜单点击"项目物流"，查看所有项目及状态、柜型、总金额。
Timeline Tracking / 时间轴追踪
Click a project to see the visual timeline: Customs → Pickup → Warehouse → Dispatch. Each step shows its current status.
点击项目查看可视化时间轴：清关→提柜→仓储→派送，每个环节显示当前状态。
Linked Orders / 关联订单
Your project links to all related orders (Drayage, LTL, TL, Package). Click any order number to view its detail and tracking.
项目关联所有相关订单（拖车、零担、整车、小包裹），点击订单号查看详情和追踪。
Dispatch Plan / 分拨计划
See how your cargo is split and routed: destination, pallet count, weight, and delivery mode for each shipment.
查看货物分拨方案：每票的目的地、板数、重量和运输方式。
Project Flow
Draft → Customs → Drayage → Warehouse → Dispatching → Completed
草稿→清关→提柜→仓储→分拨派送→完成
One-Stop Service
Customs, pickup, transload, and delivery — all managed under one project. No more juggling separate orders.
清关、提柜、拆柜、派送全部归入一个项目管理，不再分散跟踪。
项目由运营团队创建，联系我们为您的进口货建立项目后即可实时追踪全程。
13. Billing & Invoice / 账单与发票
View Invoices / 查看发票
Go to My Account → Billing. Your invoices are listed with status (Issued/Sent/Paid/Overdue). Click any invoice number to see details and order breakdown.
进入 我的账户 → 账单，查看所有发票列表（已开/已发/已付/逾期），点击发票号查看明细和关联订单。
Download PDF / 下载PDF
Each invoice has a PDF button. Click to download the invoice in PDF format for your records or payment processing.
每张发票都有PDF下载按钮，可下载用于记账或付款。
Invoice Timing / 出账时间
Invoices are auto-generated when your shipment is delivered. The invoice date is your delivery date. For prepaid customers, invoices are auto-marked as paid (wallet deducted at order time). For credit customers, payment is due per your terms (Net 7/14/30).
货物签收后自动出账，发票日期为签收日。预付客户自动标记已付（下单时已扣钱包）。信用客户按账期付款。
Price Changes / 价格变更
Occasionally, the carrier may adjust the rate after delivery (e.g., weight correction, reclassification, accessorial charges). If this happens, we will notify you by email with the reason and amount change. Updated invoices reflect the final amount.
承运商有时会在签收后调整运费（如重量修正、分级调整、附加费）。如有变更我们会邮件通知您原因和金额，发票会更新为最终金额。
Supplemental Invoice / 补充账单
If additional charges arise after the original invoice (detention, reweigh, address correction), a supplemental invoice (Invoice-2) will be issued separately. Credit Notes are issued for refunds or corrections.
如果签收后产生额外费用（等时费、过磅差、地址修正），会单独出补充账单。退差则出Credit Note。
付款方式：银行转账/ACH至发票上的账户。预付客户自动从钱包扣款。
14. Credit Account / 信用账户与额度
Understand your account type, credit limit, and how transactions are tracked.
了解您的账户类型、信用额度规则和资金流向。
Account Types / 账户类型
Prepaid 预付账户 (默认): Top up your wallet first, balance deducted at order time. Best for new accounts and low order volume.
Credit 信用账户: Net 7/14/21/30 payment terms, invoices issued after delivery. For established customers with approved credit line.
预付账户：先充值后下单，钱包余额下单时自动扣减，适合新客户和小批量。
信用账户：按账期付款（7/14/21/30 天），货到后开发票，适合长期合作客户。
Temporary Credit Limit / 临时信用额度
Prepaid customers can request a temporary credit line for urgent orders when wallet balance is insufficient. Contact ops to apply — they will set an amount (typically $1,000–$5,000) and expiry date (typically 30 days).
预付客户钱包不够时可申请临时信用额度（联系运营，金额一般 $1,000–$5,000，有效期 30 天）。用完后充值还款即可。
Credit Expiry / 额度到期
If your temporary credit reaches its expiry date without repayment, the credit line is automatically reduced to $0 the next day. Outstanding negative balance remains until you top up or pay an invoice. You cannot place new orders until the balance is restored.
临时额度到期前未还款，第二天自动归零。负余额仍挂在账上需偿还，新订单无法下单，直到充值或付清。
Mode Switch / 账户类型切换
When upgraded from Prepaid to Credit, your wallet balance is preserved — no funds are moved. Existing pending orders are automatically converted from wallet-deduct to credit-frozen. Future orders go to invoices with your Net terms.
从预付升级到信用账户，钱包余额完整保留，未交付订单的扣款自动退回成 freeze 占用。后续订单走 invoice 账期。
Where to Check / 在哪查看
Login → My Account → Wallet: shows current balance, frozen amount, credit limit, and credit expiry date.
登录 → 我的账户 → 钱包：显示余额、冻结金额、信用额度、到期日。
额度提醒：到期前 3 天我们会邮件提醒。及时充值/付款保持额度可用。
钱包余额严格 ≥ 0（除非在有效信用额度内透支）。任何异常负余额都属系统问题，请联系客服核对。
15. Payment Flow / 付款全流程
From order to settlement — understand the timing for invoices and payments.
从下单到结清，了解发票出具和付款的时间节点。
Prepaid: Invoice Auto-Paid / 预付：自动核销
At order approval, your wallet is debited. When the shipment is delivered, an invoice is auto-generated with terms "Due on receipt" and immediately marked as Paid from your wallet (with payment method prepaid_wallet). No further action needed.
下单批准时钱包已扣款，货到时发票自动生成（terms=Due on receipt）且立即标记已付，付款方式为"prepaid_wallet"。无需额外操作。
Prepaid Insufficient: Goes to AR / 预付不够：进应收
If your wallet balance is negative when an invoice is generated (using temporary credit), the invoice stays Issued (unpaid) until you top up. After you deposit, the system auto-reconciles oldest unpaid invoices first (FIFO).
如果发票生成时您的钱包是负数（在用临时额度），发票保持"已开未付"状态。您充值后系统自动按 FIFO 顺序核销最早的未付发票。
Credit: Net X Payment / 信用：账期付款
At order approval, wallet freeze is released (no debit). At delivery + 1 day, an invoice is issued with your Net terms (e.g., Net 30 means due 30 days after invoice date). Pay by wire/ACH or via wallet top-up before the due date.
下单批准时 freeze 释放（不扣款）。货到次日发票生成，按您的账期（如 Net 30 = 发票日 +30 天到期）。账期内通过电汇/ACH 或充值钱包付款。
Receipt Allocation / 收款分配
When we receive your payment (wire/ACH/zelle), our finance team records it as a "Receipt". The receipt amount auto-allocates to your oldest unpaid invoices (FIFO). Any leftover goes to your wallet balance as prepaid credit.
我们收到您的付款后由财务团队录入"收据"，金额按 FIFO 自动抵最早的未付发票。多余金额进钱包作为预付余额，用于下次订单。
Overdue & Reminders / 逾期与催收
Invoices past their due date are flagged Overdue. We send reminder emails at +3, +7, +14 days past due. Persistent overdue may result in credit suspension and new order restrictions.
过期未付的发票标记为 Overdue，我们在到期 +3/+7/+14 天发邮件催收。长期不还会导致信用暂停和新订单限制。
发票后新增费用？等时费、过磅差等会单独开补充账单（Invoice-2）。退款则出 Credit Note。任何金额变动都会邮件通知。
16. Dedicated Lanes / 专线配货
What is Dedicated Lane? / 什么是专线配货？
Our weekly pallet consolidation service from California to NJ, TX, Miami, and Chicago (round trip). Pay per pallet — typically 30-50% less than standard LTL. Direct load, fewer touchpoints, less damage.
加州出发的每周固定专线拼车配货，覆盖NJ/TX/Miami/Chicago往返。按托计费，比标准零担便宜30-50%。直装直卸，中转少，损坏少。
How to Book / 如何下单
Option A: When you get an LTL quote for a matching route (e.g., CA→NJ), a blue "Dedicated Lane" card appears at the top of the quote results. Select it to book at the dedicated rate.
Option B: Contact our operations team directly for dedicated lane pricing.
方式A：LTL询价时如果匹配专线路线，报价页顶部会出现蓝色专线推荐卡片，选择即可。
方式B：直接联系运营团队询价。
Drop Off at Warehouse / 送仓
Deliver your pallets to our CA warehouse before the cutoff time (48 hours before departure). Ensure pallets are properly shrink-wrapped and labeled with your booking number. We will confirm receipt in the system.
在截止时间前（发车前48小时）将货物送到我们的加州仓库。确保托盘包装完好并标注booking号。我们会在系统中确认收货。
Tracking / 追踪
Your order shows a dedicated tracking timeline: Booked → Received at Warehouse → In Transit → Arrived at Hub → Delivered. Updates are confirmed by our operations team based on warehouse and trip status.
您的订单会显示专线追踪时间线：已预订→已入仓→在途→已到达→已送达。状态由运营团队根据仓库和班次情况更新。
Pickup at Hub / 目的地提货
When your freight arrives at the destination hub, you will be notified. Warehouse pickup is included. If you need last-mile delivery to your door, contact us for a separate quote.
货物到达目的hub后会通知您。自提免费。如需末端派送，联系我们另行报价。
截止时间严格执行。未在截止前入仓的货物将顺延至下一班次。请提前安排送仓。
17. Claims / 货损理赔
Inspect at Delivery / 签收时检查
Always inspect your freight at delivery. If you see damage, shortage, or discrepancy — note it on the POD (Proof of Delivery) before signing. Take clear photos of the damage and packaging.
签收时务必当场检查。如发现损坏、短少或异常，在POD（签收证明）上注明后再签字。拍清楚损坏和包装的照片。
Report Within 5 Days / 5天内报告
Contact us via our contact page within 5 business days of delivery with: order number, photos of damage, description of loss, declared value. Email:
签收后5个工作日内联系我们，提供：订单号、损坏照片、损失描述、申报货值。
Claim Process / 理赔流程
We file a freight claim with the carrier on your behalf. The carrier has up to 120 days to respond. LTL carrier liability is typically $0.50–$25 per pound depending on carrier. We will keep you updated throughout.
我们代您向承运商提交理赔。承运商最多120天响应。LTL承运商通常按$0.50-$25/磅赔偿。全程跟进通知您。
Tips for Successful Claims / 理赔建议
• Note damage on POD — this is the most critical evidence
• Take photos before signing
• Keep original packaging
• Report immediately, don't wait
• Accurate declared value helps maximize recovery
• POD上注明损坏是最关键的证据
• 签字前先拍照
• 保留原始包装
• 立即报告，不要拖延
• 准确申报货值有助于最大化赔偿
POD上没注明=理赔困难。如果签了干净的POD，很难证明是承运商造成的损坏。务必先检查再签字。
18. FAQ / 常见问题
19. Important Notes / 注意事项
Accurate Declaration
Declare weight, dimensions, class accurately. Rebills from inaccurate info charged to shipper.
如实申报，差价由货主承担。
LFD Management
Pick up containers before LFD. Demurrage/Detention is shipper's responsibility.
LFD前完成提柜，超期费用货主承担。
Cargo Insurance
No platform insurance. Recommend third-party for high-value freight.
平台不提供保险，建议自行购买。
Appointment
Select Appointment during quoting if consignee requires it.
收货方需预约请在询价时勾选。
Wallet Balance
Keep sufficient balance. Orders blocked when insufficient.
保持余额充足，不足无法下单。
Inspect on Delivery
Check freight, note exceptions on POD with photos.
收货验货，异常在POD注明并拍照。
20. Stay Updated / 接收微信推送
Follow our WeChat Service Account + bind your customer code to receive real-time shipment, POD, billing notifications directly in WeChat.
关注公众号 + 绑定客户编码，订单状态/签收/账单直接推送到你的微信。
- Order Confirmed / Approved / 订单已确认 · 已审核
- Booked / In Transit / 已派车 · 运输中
- Delivered + POD reminder / 已签收 · 上传 POD 提醒
- Invoice Issued / 发票出账
- Payment Overdue / 应收逾期催收
- Credit Limit Expiring / 信用额度到期前预警
How to Activate / 4 步开通微信跟踪
绑定 BIGB（BIGB 替换为你的客户编码）绑定 BIGB | 绑定客户编码 / Bind your customer code（BIGB 改为您的编码） |
状态 | 查询当前绑定信息 / Check binding |
解绑 | 解除当前绑定 / Unbind |
订单 | 最近 5 单列表 / Recent 5 orders |
A0239 | 订单详情（简写）/ Order detail (short form) |
SO-BIGB-A0239 | 订单详情（完整号）/ Order detail (full) |
123456789 | 按 PRO 号查 / Lookup by PRO number |
追踪 A0239 | 货物里程碑轨迹（提货/在途/送达节点）/ Milestone tracking |
T A0239 | 同上（简写）/ Same (short form) |
询价 | 列出 4 个询价链接 / 4 quote URLs |
客服 | 客服联系方式 / Contact info |
帮助 | 查看所有命令 / All commands |
- ✅ 订单已审核通过 / Approved
- 📦 承运商已派单 / Booked
- 🚚 货物运输中（含 ETA）/ In Transit
- 🎉 货物已送达 / Delivered
- ❌ 订单已取消 / Cancelled
- ⚠️ 订单未通过审核 / Rejected
微信只显示一个 OpenID，不暴露你的真实微信号。取关时绑定自动清除。
微信客服消息有 48 小时时效限制，建议每 1-2 周通过菜单或回复任意消息保持推送通道激活。
Need Help? / 需要帮助？
Our team is ready to assist / 随时为您服务